Please have a look at our frequently asked questions.
MY HAIR DOESN'T GROW. CAN YOUR PRODUCTS WORK FOR ME TOO?
While long hair doesn't constitute healthy hair. Our products are designed to transform your hair into its healthiest state. This in turn will aid in the growth you desire.
WHAT MAKES YOUR PRODUCTS BETTER THAN THE OTHER PRODUCTS ON THE MARKET?
Our primary focus is on health. Our products are made with high quality growth stimulating ingredients that produce healthy hair results.
DO I HAVE TO BE NATURAL TO USE YOUR PRODUCTS?
Absolutely not. Here at Boldzest we are advocates for natural hair, but our products can be used on relaxed and of course natural hair as well.
DO YOU OFFER SAMPLES OF YOUR PRODUCT?
We do not offer samples to all at the present moment. However, we do offer give-a-ways via Instagram, Facebook, and Youtube. Make sure you are following us to receive details.
Customer Services Information
WHAT IF I GAVE AN INCORRECT SHIPPING ADDRESS?
The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct. We are not responsible for goods delivered to the wrong address input at the time of ordering. If you happen to notice that you entered the wrong address, you can email us at email@example.com with the correct shipping address before your order is processed. Once shipped, we will not be responsible for the wrong address. If a package is returned to Boldzest due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the additional delivery cost. Boldzest Inc is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. No refunds will be provided if any part of the address is incorrect.
WHAT IF I RECEIVED A DAMAGED OR INCORRECT ITEM?
Please email firstname.lastname@example.org within 5 days of delivery. In order to receive replacements, you must provide photos of your damaged items. Please email email@example.com for a return label.
DO YOU SHIP OUTSIDE THE UNITED STATES?
Yes, we do ship outside the USA. Please allow up to 72 business hours for your order to be processed. Shipping time is an average of 7-11 business days after your order has been processed. Due to customs processing in each country shipping times for international orders are averages. Your order may arrive sooner, or in rare cases, later than the time frame listed. For this reason we cannot offer guaranteed arrival dates on international orders. Please note that we are not responsible for any duties, taxes, or levies that your country may impose on your shipment as this is handled within the country of receipt. We have absolutely no control or jurisdiction over your governments duty/tax assessment or whether a duty/tax is assessed at all (for many shipments a duty/tax is not charged).
HOLIDAY SHIPPING DELAY
We’re expecting longer-than-normal delivery times over the holidays because of higher online order volumes, as well as the enhanced health and safety practices we’ve put into place at our warehouses, and with our carrier partners. Thank you for your patience.
WHAT IF MY PACKAGE WAS LOST OR STOLEN?
Once an order has shipped and tracking becomes available, we recommend the receiver be available on the estimated date of arrival of the package. If not, then the receiver would need to contact the carrier to schedule a pick up at the holding facility. Boldzest is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Boldzest will confirm delivery to the provided address, date of delivery, tracking and shipping carrier information for the customer to investigate.